Ski Armadillo Ltd. - Booking Terms & Conditions
Last Updated: 19 September 2025
1. Government Travel Restrictions and Advisories
1.1. Travel Guidance: Always check travel restrictions or advisories issued by relevant authorities (e.g., the UK's Foreign, Commonwealth & Development Office ("FCDO")) prior to making or commencing your booking. Local requirements may apply. We (Ski Armadillo Ltd. - "We," "Us," "Our") are not responsible for the content of government or official websites. Travel restrictions can change rapidly; it is your responsibility to stay informed.
1.2. Consequences of Restrictions: If travel is or becomes legally restricted, we will do our best to accommodate changes to your booking (see Force Majeure and Cancellation Clauses). However, we are not liable for any costs, damages, or losses arising from government actions.
2. Definitions
2.1. We / Us / Our: Refers to Ski Armadillo Ltd.
2.2. You / Your: The person who makes the booking (the "Group Leader"), and all guests (including those on whose behalf the booking was made).
2.3. Property: The chalet or other holiday accommodation you have booked.
2.4. Booking: The reservation you make for the Property, subject to these Terms.
2.5. Force Majeure: Events or circumstances beyond our reasonable control, such as war, terrorism, civil unrest, industrial disputes, natural disasters, pandemics, government restrictions, or severe weather.
3. What We Do
3.1. We provide chalet accommodation; catered, semi-catered, bed and breakfast or self-catered, and may arrange or facilitate additional concierge services via third-party suppliers (e.g., ski passes, ski lessons, airport transfers).
3.2. We act either as a direct service provider (for our own offerings) or as an agent for independent third-party suppliers. Where we act as an agent, your contractual relationship is directly with the supplier under their terms and conditions.
4. The Booking
4.1. Applicability: These Terms apply to you (the Group Leader) and all individuals staying at or visiting the Property under your booking. By paying a deposit or full payment, you confirm that you accept these Terms.
4.2. Check-In and Check-Out: Standard check-in and check-out times will be stated in your booking confirmation. Any early arrival or late departure must be agreed in writing. Failure to vacate by the agreed check-out time without prior written approval will result in a late departure fee equivalent to 50% of the nightly rate, plus any additional staffing or logistical costs incurred.
4.3. Age Requirement: You must be at least 18 years of age to make a booking. You agree to be present at the Property throughout the rental period.
5. Booking Deposit & Payment Method
5.1. A non-refundable deposit is required to confirm your reservation. The specific deposit amount will be detailed in your Booking Confirmation and its accompanying invoice. Unless otherwise specified, the standard deposit is 25% of the total booking cost for bookings made more than 12 weeks before the arrival date.
5.2. Mandatory Payment Method on File: To confirm your booking, you (the Group Leader) must provide valid payment card details upon paying the deposit. You authorise Ski Armadillo to securely hold these details and to charge this card for any and all sums due under these Terms, including but not limited to, balance payments, monthly instalments, damage protection costs, in-stay services, or costs arising from any breach of this agreement.
5.3. Failure to provide a valid payment method will be treated as a cancellation by you, and any provisional booking will be released.
5.4. If your booking is made 12 weeks or less before arrival, or if the Booking Confirmation specifies a different payment deadline, full payment of the total booking cost is required immediately.
5.5. We may issue a provisional booking confirmation, but no contract exists until we receive the required payment as specified in your Booking Confirmation and you have received a final confirmation from us.
5.6. Payments will be requested via a secure payment link sent by email. We accept bank transfers, Visa, MasterCard, American Express, or debit cards.
6. Balance Payment
6.1. The remaining balance is due 12 weeks prior to your arrival date.
6.2. If you fail to pay the full balance by the due date, we reserve the right to cancel the booking and apply our standard cancellation charges (see Clause 12).
7. Optional Monthly Payment Plan
7.1. Availability: At our discretion, we may offer a Monthly Payment Plan as an alternative to our standard payment terms (Clauses 5 and 6). The availability of this option will be confirmed in writing at the time of booking.
7.2. Payment Structure: If a Monthly Payment Plan is agreed:
7.3. Late Payment: If any monthly payment is not received by the due date, a grace period of 7 days will be provided. If the payment is not settled within this grace period, an administration fee of £150 will be applied to your account to cover the cost of processing the overdue payment. This fee will be applied for each monthly payment that is missed.
7.4. Default and Cancellation: Failure to settle an overdue payment and its associated administration fee within 30 days of the original due date will constitute a material breach of these Terms. Furthermore, if two consecutive monthly payments are missed, we reserve the right to treat the booking as cancelled by you without further notice. In this event, all monies paid to date will be forfeited, and the cancellation charges outlined in Clause 12 will apply.
8. Taxe de Séjour (Tourist Tax)
8.1. France and Switzerland levy a Tourist Tax per person, per night. Rates vary by location and are subject to change by local authorities.
8.2. We collect this tax in advance with your final invoice payment. You must provide the full names and ages of all guests to allow for accurate calculation.
9. Guest Security & Damage Protection
9.1. Authorisation of Payment Method on File: You agree that the valid payment card provided at the time of booking (as per Clause 5.2) will be used for the purposes of damage protection as outlined below, in addition to any other sums due under this agreement.
9.2. Damage Protection Options: All bookings require one of the following forms of damage protection, as specified in your Booking Confirmation:
A. Security Deposit Pre-Authorisation (Default for most properties)
B. Non-Refundable Damage Waiver Fee
9.3. In-Stay Services & Final Bill Settlement: All additional services purchased during your stay will be itemised on a final bill. This bill must be reviewed and settled via the payment card on file prior to your departure.
10. Insurance
10.1.Mandatory Travel Insurance: It is a condition of your booking that you and all members of your group have adequate travel insurance in place. This must cover, at a minimum: Emergency medical expenses (including mountain rescue), cancellation or curtailment, repatriation, personal liability, travel delays, and winter sports activities.
Insurance should be purchased at the same time as your booking is confirmed.
10.2. Failure to Insure: We accept no liability for any costs incurred or claims made against us arising from your failure to obtain adequate insurance coverage.
11. Group Leader Responsibilities The Group Leader, by confirming the booking, attests to the following:
12. Alterations & Cancellation by You
12.1. Alterations: Any request to alter your booking must be made in writing by the Group Leader. We will try to accommodate changes but cannot guarantee them.
12.2. Cancellation by You: All cancellations must be made in writing. The following charges apply:
13. Priority Re-booking for Returning Guests
13.1. Offer of Provisional Hold: At our sole discretion, we may offer current guests the first option to re-book the same Property for the corresponding week the following winter season. This offer will be communicated in writing and constitutes a time-limited, provisional hold on the dates.
13.2. Confirmation & Deposit: To confirm a priority re-booking, you (the Group Leader) must provide written confirmation and pay the required booking deposit by the deadline specified in the offer. Upon receipt of the deposit, a new booking is confirmed and will be fully subject to these Terms & Conditions.
13.3. Expiration of Offer: If we do not receive both written confirmation and the required deposit by the specified deadline, the provisional hold will automatically expire. The dates will then be released and made available for booking by the general public without further notice.
14. Alterations & Cancellation by Us
14.1. In the rare event that we must significantly alter or cancel your booking, we will offer a suitable alternative or a full refund of monies paid if no alternative is available.
14.2. If the cancellation is due to Force Majeure, our liability is limited. No additional compensation is guaranteed, though we will endeavour to find a suitable re-booking option if possible.
15. Guest Conduct & Property Use
To ensure the safety, comfort, and enjoyment of all our guests, and to maintain the pristine condition of the property, we ask that you observe the following house rules. Failure to comply with these terms constitutes a breach of your booking agreement.
15.1. Occupancy & Events The number of guests residing at the property must not exceed the maximum occupancy stated on your Booking Confirmation. Parties or events are not permitted without prior written consent from Ski Armadillo.
15.2. Property Care & Conduct
15.3. Use of Amenities
16. Your Responsibilities
16.1.Conduct and Noise: All guests must behave in a respectful and orderly manner. Excessive noise, disturbances, or any dangerous/illegal activities are strictly forbidden and may result in the termination of your stay without refund.
16.2. Visitors: You are responsible for the conduct of any visitors you invite to the Property.
16.3. Valuables: You are responsible for safeguarding your own valuables and personal property.
16.4. Use of Facilities: Use of amenities such as hot tubs and saunas is at your own risk. Always follow posted instructions and supervise children.
16.5. Property Condition & Arrival: We take immense pride in the pristine condition of our properties. Upon your arrival, your Chalet Manager will provide a full orientation. Should you notice any pre-existing damage or maintenance issues, we ask that you bring them to the immediate attention of your Chalet Manager, and no later than 24 hours after your arrival. This allows us the opportunity to address them promptly for your comfort. Any damage or issues not reported within this period will be deemed to have occurred during your stay.
17. Photography, Video & Social Media
17.1. Personal Use: Guests are welcome to take photographs and videos of their stay for personal, non-commercial use and sharing with private contacts.
17.2. Commercial Use & Public Dissemination: Any professional or commercial photography, videography, press activity, or the creation of content for public dissemination is strictly forbidden without our express prior written consent. Public dissemination includes, but is not limited to, social media platforms (such as Instagram, TikTok, YouTube), blogs, vlogs, and any other public-facing media. This restriction is essential to protect the privacy of our property owners and maintain the exclusivity of the experience.
17.3. Breach of Terms: Any breach of clause 17.2 will be considered a material breach of these Terms. We reserve the right to demand the immediate removal of such content and to deduct a penalty from your security deposit. You will also be held liable for any damages or loss of revenue incurred by us or the property owner as a result of the unauthorised publication.
17.4. Tagging Our Brand: If you tag Ski Armadillo in your personal social media posts, you grant us a royalty-free, perpetual right to share or repost your content on our own channels or website, with appropriate credit given.
18. Concierge & Third-Party Services
18.1. Our Role as Agent: We are pleased to offer a concierge service to arrange or facilitate a wide range of additional services on your behalf. These may include, but are not limited to, airport transfers, ski instruction, equipment hire, childcare, restaurant bookings, and other excursions. When arranging these services, Ski Armadillo Ltd. acts solely as an agent for you; we do not act as the principal service provider.
18.2. Your Contract with Suppliers: Your contract for any third-party service is directly with the supplier of that service. As such, you will be subject to the supplier’s own terms and conditions, and any questions, changes, or disputes regarding the service must be directed to them. We will not be a party to that contract.
18.3. Payment for Services: You are directly liable for all costs for any third-party services arranged on your behalf, and all payments for such services will be taken by Ski Armadillo. Our payment process is as follows:
18.4. Disclaimer of Liability: As we act only as an agent, we accept no liability for the performance, quality, safety, or any act of negligence, omission, or breach of contract by any third-party supplier. We take reasonable care in selecting reputable suppliers, but we do not provide any warranty or guarantee for their services. Any claim or complaint you may have must be resolved directly with the supplier concerned.
19. Right of Access / Maintenance
19.1. We and our authorised staff may enter the Property at reasonable times to inspect, carry out repairs, or address emergencies. We will endeavour to provide notice.
20. Pets / Animals
20.1. Pets are only permitted with our prior written consent. Bringing a pet without permission may result in a penalty and immediate removal of the animal. We also reserved the right to cancel our booking with you in the event that you bring non-authorised pets to the chalet.
21. Smoking
21.1. Smoking is strictly prohibited inside the property and on balconies. Violations may result in a cleaning fee and potential eviction without refund.
22. Complaints & Problems
22.1. If you have a complaint, please notify us immediately so we can attempt to resolve it on-site. Delays in reporting may hinder our ability to address issues. No compensation will be considered if we are not given the opportunity to rectify matters during your stay.
23. External Disturbances
23.1. We shall not be held liable for any noise, disruption, or other nuisance originating from sources beyond our control or the boundaries of the Property. This includes, but is not limited to, noise from neighbouring properties, local festivities or events, road works, and building or construction work.
23.2. While we will use reasonable endeavours to minimise any impact on your stay, no refund or compensation will be offered in the event of such external disturbances.
24. Lost & Left Property
24.1. You and all members of your group are responsible for your own property, valuables, and personal effects at all times. We accept no liability for any loss or damage to such items.
24.2. Should any items be left at the Property after your departure, we will make a reasonable effort to notify the Group Leader. We will hold such items for a maximum of 14 days.
24.3. The return of any lost property will be at your sole expense, including all postage, packaging, and courier fees. We may also, at our discretion, charge a reasonable administration fee to cover the time and resources required to handle the return. We accept no liability for any items lost or damaged during transit.
24.4. Any items not claimed within the 14-day holding period will be donated to a local charity or disposed of without further notice.
25. Staff & Service Provision
25.1. Our staff are dedicated to providing you with an exceptional holiday experience. We expect them to be treated with courtesy and respect at all times. Any threatening, abusive, defamatory, or otherwise unacceptable behaviour towards any member of our staff or our third-party suppliers is strictly prohibited. We reserve the right to immediately terminate the stay of any person or group engaging in such behaviour, without any refund or compensation.
25.2. The services provided by our staff, including catering and hosting, are subject to defined working hours and schedules, which will be communicated to you upon arrival. Requests for services outside of these hours or beyond the scope of your booked package are subject to staff availability and may incur additional charges.
26. Data Protection
26.1. Our Commitment: We are committed to protecting your personal data and processing it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy outlines how we collect and use the personal data you provide to us.
26.2. Data Collection & Operational Use: We collect personal data from you and your group for the following specific purposes: a) To Fulfil Our Contract: To manage your booking, provide our chalet services, and communicate with you effectively about your stay. b) To Arrange Third-Party Services: When you request concierge services, we must share necessary details (e.g., names, ages for ski passes, flight times for transfers) with our trusted third-party suppliers (such as ski hire shops or transfer companies) to book these services on your behalf.
c) To Comply with Legal Obligations: We are required by local French and Swiss law to collect the full names and ages of all guests to accurately calculate and pay the mandatory Tourist Tax (Taxe de Séjour) on your behalf.
26.3. Marketing Communications: We value your privacy. We will only send you marketing communications, special offers, or news about our company if you have given us your explicit consent to do so (for example, by opting in on our website or booking form). You have the right to withdraw this consent at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
26.4. Use of AI & Data Analytics: To help us improve our services and guest experience, we may use data from bookings for internal analysis. This may involve the use of Artificial Intelligence (AI) tools to analyse trends in an anonymised or aggregated form. We will not use your personal data in any AI-powered automated decision-making process that would produce a legal or similarly significant effect on you without your explicit consent.
26.5. Your Rights: You have rights over your personal data, including the right to access, correct, or request the deletion of your data. To exercise these rights, please contact us at info@skiarmadillo.com.
27. Limitation of Liability
27.1. Subject to clause 27.2, our total liability to you, the Group Leader, and any member of your group for any and all claims, losses, damages, or expenses arising out of or in connection with your booking and these Terms & Conditions shall be strictly limited to the total sum paid by you to us for the booking in question.
27.2. We will not be liable for any indirect or consequential loss, including but not limited to, loss of enjoyment, loss of profit, or any costs associated with alternative travel or accommodation arrangements.
27.3. Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, or for any fraudulent misrepresentation.
24. Jurisdiction & Governing Law
24.1. These Terms are governed by and construed in accordance with English law.
24.2. The courts of England and Wales have exclusive jurisdiction over any dispute arising from these Terms.
25. Entire Agreement
25.1. These Terms, along with your booking confirmation, constitute the entire agreement between you and us. Any oral assurances not confirmed in writing shall not be binding.
25.2. By paying the deposit or full balance, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
